Support & Maintenance Services
BUSINESS ANALYTICS SOLUTIONS (ERP/EPM/BI/ANALYTICS)
Scope of Services
The scope of this sub-section is to describe in detail the Standard Support Services rendered by Inplenion in the context of undertaking the responsibility for the on-going activities related to the support, maintenance and change request management of a system.
A team of certified experts supporting your solution and ensuring positive user experience
Infrastructure
Software
Local & Global Talent
Center of Enablement
Infrastructure Support Monitoring Monitoring, Memory, Storage, OS Patching, Backups
Application Support Maintenance, Patching, Release Cycle Management
Business Support Account Management, Issue Resolution, Training, Global Alliance Support
Knowledge Base An ever-growing repository of technical analysis
Process Improvement
- Regular service QA reviews
- Support analytics and feedback
- On-going knowledge sharing
- Rigorous change control quality assurance
Proactive Monitoring
- Automate application monitoring and notifications
- System / Application health statistics data collection
- Benchmark application KPIs
- Automate application backup process
Preventative Maintenance
- Standardized application housekeeping processes
- Standardized application service restart scripts
- Automated log housekeeping
- Quarterly patch review
Incident Management
- Standardized incident management and workflow
- Customer-specific support and escalation path
- Complete ownership of incidents
- Consistent response times
Inplenion Help Desk Working Hours
The working hours for the Inplenion Helpdesk are Monday to Friday: 09.00 to 18.00
Help Desk working hours could be extended upon request.
Contact Details
For further information please contact us