Support & Maintenance Services


Scope of Services

The scope of this sub-section is to describe in detail the Standard Support Services rendered by Inplenion in the context of undertaking the responsibility for the on-going activities related to the support, maintenance and change request management of a system.

A team of certified experts supporting your solution and ensuring positive user experience



Local & Global Talent

Center of Enablement

Infrastructure Support Monitoring Monitoring, Memory, Storage, OS Patching, Backups

Application Support Maintenance, Patching, Release Cycle Management

Business Support Account Management, Issue Resolution, Training, Global Alliance Support

Knowledge Base An ever-growing repository of technical analysis

Process Improvement

  • Regular service QA reviews
  • Support analytics and feedback
  • On-going knowledge sharing
  • Rigorous change control quality assurance

Proactive Monitoring

  • Automate application monitoring and notifications
  • System / Application health statistics data collection
  • Benchmark application KPIs
  • Automate application backup process

Preventative Maintenance

  • Standardized application housekeeping processes
  • Standardized application service restart scripts
  • Automated log housekeeping
  • Quarterly patch review

Incident Management

  • Standardized incident management and workflow
  • Customer-specific support and escalation path
  • Complete ownership of incidents
  • Consistent response times

Inplenion Help Desk Working Hours

The working hours for the Inplenion Helpdesk are Monday to Friday: 09.00 to 18.00

Help Desk working hours could be extended upon request.

Contact Details

For further information please contact us